FAQ’s

JEWELLERY FAQs

Do I need to make an appointment before I come?

We highly recommend booking in for an appointment even if you’re not sure if you need one. This will ensure that we have a jewellery designer ready to answer your questions and to show you pieces from our collection. All remodelling or custom jewellery designs will require a design consultation so we can take the time to carefully listen to your requirements, inspect any existing pieces or inspiration images you may have and provide a to-scale sketch of your design if required. The consultation is a collaborative process so to ensure you receive our upmost attention and quality service, please give us a call on 3369 3798 to book with one of our qualified team members.

When do you have design appointments available?

Jewellery design appointments are currently available Wednesdays, Thursdays and Saturdays from 10:00-3:00pm and generally last up to an hour.

I already have a design in mind – can you make it for me?

Absolutely! Please book in for a design consultation with our designers so we can give you a quote. Please bring along any materials and pictures of your ideal designs along to the consultation.

What is the difference between Platinum and White Gold?

Colour is one of the first things people consider when it comes to designing jewellery.

If your preference is white, you have a choice between White Gold and Platinum. They are quite different metals with different properties. Our jewellers work with these metals every day and if your design lends itself to a particular choice, we will be happy to give you our guidance.

When it comes to choosing between Platinum or White Gold, there are many factors to consider that will affect your engagement ring design. White Gold and Platinum both have their advantages and disadvantages and design choice can play a big part in selecting the right metal for you. At Artisans Gems and Jewels, we prefer to work with White Gold as it is lighter, keeps its lustre and is easier to work with from a manufacturing point of view without settling on quality. However, it is really down to personal preference.

Platinum is inherently stronger than white gold and is recommended if your design is very fine. The density of Platinum means it wears away more slowly than White Gold and delicate details will be less fragile. Whilst its density can offer many benefits, it also has a few drawbacks. Platinum is a very malleable metal, and as a result it loses it polish quite quickly and square edges will begin to round off. In contrast, White Gold maintains it polish for longer and is often a better choice if your design has square edges, an engraved surface or bevelled details.

Another separating factor is colour. While Platinum is a naturally white metal, gold is naturally yellow and White Gold is made white by alloying it with other metals such as Palladium. Because of the yellow metal content, White Gold is slightly grey in colour. This can be corrected by a surface treatment called Rhodium plating. Rhodium plating is the application of a very thin layer of a metal called Rhodium that is electrically plated on to the surface of the white gold to change its colour. This plating wears off over time and needs to be reapplied. The plating can last around 3 years if you take good care of your jewellery.

The final consideration is cost, as Platinum is more expensive than White Gold. The difference can be anywhere from a few hundred dollars to a few thousand depending on how heavy the piece of jewellery is. Keep in mind future purchases too, as we recommend matching the metal for your wedding and eternity rings to your engagement ring, which reduces wear and tear and ensures the colour will match perfectly.

If you would like more advice regarding which metal to choose, feel free to book an obligation free appointment with one of our jewellers to discuss which option suits your requirements better.

Are you able to melt the gold from a sentimental piece of jewellery and incorporate it into my custom make?

We generally are able to melt yellow or rose gold to be incorporated into your custom make. However, we’re unable to melt white gold due to the nature of how the alloys are combined, which is prone to cracking when melted. The gold will need to be carefully assessed by our jewellers as gold can come in a variety of qualities and grades. To ensure we can use the gold from your collection please contact us to book a jewellery design consultation.

If we already have our diamond, can you still make the ring?

We would love to incorporate your diamond into the design. If it is a sentimental/heirloom diamond or already set in a piece of jewellery, we can professionally unset the stone for you as part of the production process. However, if it is a diamond that has been purchased online, we may not be able to use it as it is not within our production policy as we cannot guarantee its quality or provenance. However, we work with a variety of fantastic diamond suppliers and we will be able to source a diamond that fits your requirements and budget.

I want to surprise her. Can you guide me through the process of choosing the right ring?

Our talented jewellery designers can help provide ideas for your engagement ring. We have an abundance of ready-to-wear examples that we can show you in our store. Alternatively, if you’re not sure where to start, try having a look at her jewellery collection or taking note of the types of shapes and colours that she likes to wear. Another great idea is discreetly speaking to her friends and relatives to see what ideas they may have.

Can I buy just the stone and let her design the ring later?

Yes, you can. This might be the ideal solution if you are not completely sure what design she would like. We would be happy to supply a presentation box to impress and at a later stage you can come in to design the engagement ring together.

I don’t know her finger size – what shall I do?

If she wears a ring already on her left-hand ring finger, we can quickly work out her size if you can sneak it into us. You can also try wearing her ring on your finger to ‘feel’ where it fits best. Alternatively, you can ask her friends to relatives to discreetly ask if she has ever had her finger sized. Alternatively, you can also try measuring the inside diameter of her rings with a string or imprinting it onto a piece of blue tack. These methods may not be exactly accurate, but will give us a good idea of where to start. If it’s not the perfect fit, don’t stress! We include a complimentary resize with all of our custom hand-made jobs so you relax knowing that you ring will be taken care of from start to finish.

How much does an engagement ring cost?

When it comes to cost of an engagement ring the price will depend on your selected ring design, choice of metal and choice of gemstone/s. For custom designs, we welcome you to make a jewellery design consultation with one of our talented designers to see how we can bring your jewellery dreams to life. Engagement rings generally start from $3,000. If you have a budget already in mind, we can work with this and provide you with a few options and guidance on what materials would be best to suit your needs.

How long does it take to have a custom-made engagement ring made?

When it comes to hand crafting your engagement ring, turnaround times can vary between 6-8 weeks, depending on the time of year your book in your ring. If you have a special date in mind, please let us know and we will do our best to meet this deadline.

Can I choose my own diamonds and gemstone?

We encourage you to personally come and see a selection of our loose gem stones prior to being set into a design. This is part of your design consultation and will help you to make an informed decision.

Rather than being limited to what a retail supplier can provide, at Artisans Gems and Jewels we work with amazing gemstone suppliers who are able to source high quality, certified diamonds and coloured gemstones to cater to your design needs. There is nothing quite like choosing ‘the one’ gemstone for your one-of-a-kind engagement ring design.

Because you will buy direct from Artisans Gems and Jewels, we can pass on our savings direct to you as we don’t have the same large overhead costs associated with chain retail stores, giving you real value for money for your design.

We can also incorporate your own gemstones into our designs, even if they’re already set in an existing piece of jewellery.

Do you provide a guarantee on your engagement rings?

Artisans Gems and Jewels prides itself on the high standard and workmanship that goes into making every engagement ring. We recommend visiting the boutique every 2 years for our jewellers to inspect the condition of your ring. We will guarantee the craftsmanship of all our pieces, however general wear and tear is to be expected. Extensive damage due to misuse is not covered.

What types of precious stones can I choose from?

At Artisans Gems and Jewels we sell loose diamonds as well as a wide variety of coloured gemstones. You’re most welcome to book a consultation with our jewellers to view our range of gemstones. Alternatively, we can special order custom gemstones in a variety of cuts, shapes and colours to suit your needs. Please contact us to find out more information.

How do I choose the diamond?

During your design consultation, we will educate you on the 4 C’s – Cut, Colour, Clarity and Carat and help guide you through the diamond buying process to understand the qualities that would be best suited for your design needs. You will have the opportunity to view a selection of loose gems under a loupe and be stepped through each of their diamond certifications. Our jewelers are always more than happy to answer any of your questions you may have so you can make an informed decision.

Are all your diamonds independently certified?

All of our diamonds over 0.50ct in size are independently certified from the GIA (Gemmological Institute of America), GSL (Gem Studies Laboratory) or DCLA (Diamond Certification Lab of Australia).

Do you guarantee that your diamonds are conflict free?

Artisans Gems and Jewels prides itself on the standard of it’s workmanship and the quality of our products. Artisans Gems and Jewels do not sell or deal with any suppliers who deals or sells conflict diamonds. We take this issue very seriously and only work with suppliers who can confirm this with us.

The jewellers at Artisans Gems and Jewels have experience selecting diamonds. Our expert advice can help you make an informed decision about the diamonds you choose to purchase.

Please contact us if you have any questions about your diamond purchase or our diamond selection.


Is a deposit required?

A 20% deposit is required prior to a job starting.

Do you provide jewellery valuations?

For all handmade jewellery we highly recommend a jewellery valuation, which is generally $80.


Can my wedding band be made to match my engagement ring?

Yes, we will make sure your wedding ring will match your engagement rings. Our jewellers have over 100 years experience’ collectively and will be able to take the measurements of your engagement ring during the appointment process, and advise on which design styles will compliment your engagement ring. On occasions, we may require your engagement ring during the production and fitting process, in order to get the size and fit as accurate as possible.

Do you offer free re-sizing?

Any stock piece or custom made ring purchased from Artisans Gems and Jewels includes one free ring re-size that can be completed within a week if it is an Artisans Gems and Jewels commissioned piece. For rings that are not purchased from Artisans Gems and Jewels will require a 2 week turnaround period and will be charged the standard ring resize fee.

Please bear in mind that finger sizes can vary significantly over time and can be affected by the weather conditions.

At Artisans Gems and Jewels, we strive to get the finger size right at the time of purchase and in the unlikely event that if we don’t get it right, you can bring the ring back within a 4 week period for a free re-size. Any re-sizing required outside this time frame may incur a charge.

Most resizes can be done within a week, however, it may take longer for complicated designs. Let us know if your re-size is urgent and we will try our best to accommodate for your deadline.

How far ahead should we book?

Our turnaround times will vary during the year depending on the number of jobs we have. We would highly recommend booking an appointment at least 8 weeks out from your expectant proposal date.

What types of jewellery do you make?

No job is too big or too small, we specialise in custom design and handmade engagement rings, but our jewellers can also create customised earrings, necklaces, bracelets and even intricate one-off pieces that you cannot find in jewellery chain retailers. Please contact us to book an obligation-free jewellery design consultation to see how we can bring your jeweller dreams to life.

I need ideas for a present – can you help me?

Please visit our store to see a variety of ready-to-wear designs available for purchase. If you’re after something specific that cannot be found in-store, we can custom make the item for you. Whether it’s an anniversary, birthday gift or to make a special occasion, Artisans Gems and Jewels will be happy to assist!

What can I give her for our wedding anniversary?

When it comes to a wedding anniversary gift there are no strict rules. The ‘eternity’ band is a common choice nowadays and is similar to a wedding band, but generally worn on the opposite side of your engagement ring. Diamonds earrings or pendants are popular choices as they are timeless in style. We have a select of ready-to-wear jewellery in store to cater to all occasions.

Do you buy jewellery or gold from customers?

No we do not, however we are more then happy recommend business’ who will.

 

What types of payment do you accept?

We accept payment through the form of cash, direct debit or credit card (VISA and Mastercard).

What is your return policy?

We want to inspire and delight you with your jewellery purchase. If for any reason you are dissatisfied with your purchase, you may return your premade jewellery item within 7 days for an exchange or store credit, subject to meeting the requirements of our refund policy.

We will repair or replace any handmade piece created by Artisans Gems and Jewels that has been assessed by a jeweller and is deemed faulty.

Custom designs are non-refundable as every effort is made during the design process to ensure our customers have complete understanding and approval of the finished piece.

Returns Policy

  • By agreeing to a commissioned job with Artisans Gems and Jewels, you consent to the returns policy.
  • You may return new, premade jewellery items from Artisans Gems and Jewels instore within 30 days along with your proof of purchase for either an exchange or store credit that will be valid for up to 12 months from the date of exchange.
  • Exchanges are valid for items to the same value or more in store.
  • Please visit us in store or contact us via 3369 3798 to request an exchange.
  • Items should be returned in original condition with proof of purchase, original packaging and paperwork (such as valuations and diamond certificates).

All returns are subject to inspection by our jewellers before an exchange or store credit is processed. All returns are at the discretion of Artisans Gems and Jewels. Artisans Gems and Jewels reserves the right to modify our returns policy as our business needs require.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Governing law

This returns policy is governed by the laws in force in Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

Can you post my order to me?

We can post orders within Australia, for a small postage fee. Please call us on 3369 3798 to confirm a delivery cost and approximate delivery time. Items of jewellery will require a signature on delivery.

Please note that Artisans Gems and Jewels does not take responsibility for your item once it has been signed for, and cannot guarantee who may sign on your behalf at your chosen delivery address.

If we are sending to your household, please make sure that you will be home to receive it safely. If we are sending to your workplace, please notify your reception, or let other staff know to inform you once it arrives so you can sign for it.

 

Jewellery Birthstones

January – Garnet

February – Amethyst

March – Aquamarine

April – Diamond

May – Emerald

June – Pearl

July – Ruby

August – Peridot

September – Sapphire

October – Opal/Tpurmaline

November – Topaz

December – Turquoise/Zircon